---
title: "Conversational Tax Chatbot Case Study | Fusemachines"
description: "An MVP conversational tax chatbot that lets users file taxes digitally, apply tax breaks when eligible and compare their income with peers."
url: https://fusemachines.com/success-stories/finance-conversation-chatbot-for-taxes/
last_updated: 2021-05-08
---

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AI StrategyAI Team

# Conversation Chatbot for Taxes

A financial services company building a SAAS platform that sought to make it easy for their users to do their taxes in Australia.

## Problem

Create an MVP of a conversation tax chatbot to enable users to file taxes digitally, apply tax breaks when eligible, and understand how their income compares to peers in their field.

## Challenge

Timeline for the MVP was 6 months

The team had limited access to Tax and Labor data

The MVP would be a first of it’s kind solution so users would need to be educated on the value of the product, security, & ease of use

There was no strategy in place to detect sentiment for older populations and new users

## Solution

A conversational chatbot which leverages machine learning and NLP to

Analyze the sentiment of users

Sentiment Analysis of users filing tax

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